Terms and Conditions thor89 —
Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and thor89 ("Platform", "We", "Company"). These Terms govern all access to and use of the thor89 platform, including the website, mobile app, and all services provided.

By completing the registration process, making your first deposit, or simply browsing the content on the thor89 platform, you automatically accept and agree to abide by all terms outlined herein. This acceptance is final and legally binding.

Thor89 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you remain compliant with the latest version in force.

2 Account Eligibility

To register and use thor89's services, you must meet all of the following eligibility requirements:

• Minimum age: You must be at least 18 years of age at the time of registration. thor89 does not permit underage individuals under any circumstances.
• Legal capacity: You must have full legal capacity to enter into a binding agreement in your jurisdiction.
• Geographic restrictions: You must ensure that participating in online casino games is legal in your jurisdiction. thor89 is not liable if you access the platform from a region where such activities are prohibited.
• One account only: Each individual is permitted to hold only one active account. Registering multiple accounts will result in the termination of all such accounts and forfeiture of balances.
• thor89 Staff: thor89 staff and their immediate family members are not eligible to register as regular members.

3 Account Registration & KYC Process

The thor89 account registration process is designed to ensure the security of all members and to comply with international compliance requirements. During registration, you are required to provide accurate, complete, and up-to-date information.

Thor89 implements a rigorous Know Your Customer (KYC) process to verify the identity of every member. This process may require you to submit the following documents:

• Identity document: Malaysian Identity Card (MyKad), valid passport, or valid driving licence.
• Proof of address: A utility bill, bank statement, or other official document showing your current address, dated within the last three months.
• Payment method verification: A screenshot or document confirming ownership of the registered payment method.

You are solely responsible for keeping your account password secure and not sharing it with anyone. All activity conducted through your account is your full responsibility, unless it can be proven that unauthorised access occurred due to negligence on the part of thor89.

4 Deposits & Withdrawal of Funds

Thor89 supports a variety of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, Hong Leong Bank, and other local payment methods listed on the platform's deposit page. All transactions are processed through a secure, encrypted payment gateway.

Deposit Terms:

• The minimum deposit amount is as stated on the deposit page for each payment method.
• All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.
• Deposits are processed instantly in most cases. If a delay occurs, please contact the support team with proof of transaction.

Withdrawal Requirements:

• The minimum withdrawal amount is as stated on the withdrawal page. Daily and weekly withdrawal limits may vary according to account level and VIP status.
• Withdrawals may only be made to the same payment method used for the deposit, for security and fraud prevention purposes.
• All withdrawals are subject to compliance checks and KYC verification before approval. Processing times are typically between 1 and 3 business days.
• Thor89 reserves the right to suspend or reject withdrawals that raise suspicion of fraudulent activity or money laundering.

5 Bonuses, Promotions & Wagering Requirements

Thor89 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus is subject to specific terms stated in its respective promotion details, and those terms form part of these general Terms and Conditions.

• Wagering requirement: All bonuses have wagering requirements that must be met before bonus funds or winnings from them can be withdrawn. These requirements are expressed as a multiplier (e.g., 30x means the bonus must be wagered 30 times its value).
• Bonus validity period: Each bonus has a specific validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within that period will expire automatically.
• Bonus game limit: Some games may be ineligible or may contribute at a different rate towards bonus wagering requirements. Please refer to the respective promotion details.
• One bonus at a time: Unless otherwise stated, only one bonus may be active at a time. Registering for a new bonus before fulfilling the requirements of an existing one may result in forfeiture of the original bonus.
• Bonus abuse prohibition: thor89 reserves the right to void bonuses and associated winnings if there is evidence of promotion abuse, including the opening of multiple accounts or coordination between players to exploit bonuses.

6 General Gaming Rules

The thor89 platform offers a wide range of game categories including video slots, Live Casino, sports betting, bingo, and classic table games. Each game category has specific rules that must be followed, but the following general rules apply to all games:

• All games use a Random Number Generator (RNG) that has been certified and audited by a recognised independent body. Game results are final and cannot be disputed.
• Any technical interruption during gameplay will be resolved based on thor89's system records, which are the official and final record.
• In Live Casino games, the outcome announced by the dealer is final, subject to video review where required.
• Thor89 reserves the right to void game rounds or wagers affected by technical errors or software faults. In such cases, the original wager will be returned to the player's account.
• Exploiting system vulnerabilities or software bugs to gain an unfair advantage is strictly prohibited and will result in account termination.

7 Prohibited Conduct & Illegal Activities

To keep the thor89 platform safe, fair, and enjoyable for all members, the following activities are strictly prohibited and may result in immediate action, including account termination without a refund:

• Automated software usage: The use of bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage in games is prohibited.
• Unauthorised collusion: Colluding with other players to manipulate game outcomes, particularly in poker games or head-to-head competitions.
• Money laundering: Using the thor89 platform to process illegally obtained funds or for money laundering purposes is a serious criminal offence.
• Payment fraud: Making deposits using stolen, forged, or unauthorized credit cards or bank accounts.
• Support system abuse: Filing false complaints or claims with the customer support team or payment providers.
• Account sharing: Allowing another individual to access or use your account.

8 Privacy & Personal Data Security

Thor89 takes the protection of your personal data very seriously. All data you provide during registration and platform use is stored and processed in accordance with the detailed thor89 Privacy Policy, which forms part of these Terms and Conditions.

The thor89 platform is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions. Your financial transaction data is never stored in unencrypted form on our servers.

• Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• Your data may be shared with service providers working with thor89 (such as game software providers and payment gateways) solely for platform operational purposes.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal compliance requirements.

For full details on how we collect, use, and protect your data, please refer to thor89 Privacy Policy comprehensive guide.

9 Account Suspension & Closure

Thor89 reserves the right to suspend or close any member's account at any time and for specific reasons, including but not limited to violations of these Terms, fraudulent activity, or at the request of the relevant authorities.

Closure by Member:

You may close your account at any time by contacting the thor89 customer support team. Before closure is processed, all compliance requirements must be met, including identity verification. Any eligible account balance will be returned to your registered payment method within a reasonable timeframe.

Closure by thor89:

• In cases of serious breach of the Terms, thor89 reserves the right to close the account immediately without prior notice.
• Any balance obtained through means that violate these Terms will be fully forfeited.
• Any valid balance remaining in the account at the time of closure for other reasons will be returned once the review process is complete.

10 Limitation of Liability & Disclaimer

Thor89 provides the gaming platform "as is" and makes no guarantee that the service will be completely free from technical disruptions, errors, or faults at all times. While we strive to ensure maximum platform availability, occasional interruptions may occur due to reasons beyond our control.

• Thor89 is not liable for any indirect, consequential, or incidental losses arising from the use of, or inability to use, the platform.
• Any damage to your equipment or device arising from use of the thor89 platform is your own responsibility.
• Thor89 is not responsible for the content of third-party websites that may be linked from our platform.
• Liability claims against thor89 may not exceed the total amount deposited within the 30 days preceding the claim.

11 Responsible Gaming

Thor89 is committed to responsible gaming practices and the well-being of its members. We believe gaming should be a source of entertainment, not stress or financial hardship. As part of this commitment, thor89 provides a range of self-control tools that can be activated through your account dashboard:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss limit: Set your maximum loss limit for a specified period.
• Session time limit: Limit the amount of time you spend playing in a single session.
• Temporary break: Take a break from the platform for 24 hours, a week, a month, or any other period that suits your needs.
• Self-exclusion: A long-term self-exclusion option (minimum 6 months) is available for those who require more serious assistance.

If you or someone you know has a problem with gambling, please seek help from a relevant support organisation. thor89 encourages all members to play responsibly and within their financial means. More information can be found on the Responsible Gaming ours.

12 Amendment of Terms and Conditions

Thor89 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments may be made for various reasons, including changes to laws or regulations, the addition of new services, or improvements to existing policies.

When material amendments are made, thor89 will notify members via an on-platform notification or email to the registered address. However, it remains your responsibility to review the latest version of the Terms.

Continued use of the thor89 platform after an amendment to the Terms takes effect constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the platform and close your account.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, thor89's customer support team is available to assist you 24 hours a day, 7 days a week. We operate in English to ensure there are no communication barriers.

• Email: [email protected] (response within 24 working hours)
• Live Chat: Available directly on the thor89 platform for immediate response
• WhatsApp & Telegram: Instant support via your preferred messaging app

For frequently asked questions, you may also refer to our thor89 FAQ comprehensive page before contacting our support team.